Archives: Reviews
“As always Mason was efficient and knowledgeable. He takes his work very seriously. He has made good suggestions for upgrades, several of which we have accepted and been pleased with. He even showed us a vent we were unaware of. You have an excellent employee in Mason!”
“Ken performed a maintenace service check on our gas furnace. He was polite, efficient, and gave us confidence that the furnace was in good working order.”
“Mason came to repair the motherboard on our existing gas-fired furnace and did a great job. He really knows his furnaces and had it repaired within a few days. Pretty helpful for us as the weather was close to freezing during that time.”
“Mason identified the issue quickly and fortunately had the part needed on him. So he was able to replace immediately. In looking at notes from previous service, he was able to give a heads up on some future potential part replacements that will be necessary. I also had him complete maintenance on the furnace overall to hopefully delay any potential problems and replacements.
He was very thorough and knowledgeable and talked through quite a few things with me.
I highly recommend Comfort Solutions for any maintenance or repair needs.”
“My thermostat quit working which meant furnace wasn't working. I called and Kenneth was dispatched the next day. He quickly diagnosed the problem and tidy upped some sloppy previous work. Kenneth was awesome and I highly recommend this company for your HVAC needs.”
“We are in process for waiting on parts to finish
What the diagnostics found .
However, the technician was able to find our issue. Very nice and clean was the technician.”
“I would never do business again with Comfort Solutions and Heating. On Oct. 31, one of their servicemen came out to clean our furnace. Three hours later, it quit working. A technician came out again November 1 and installed a new circuit board for $1.065.33 but our furnace still didn't work. In his invoice, he noted that we wanted a new gas furnace since ours was 17 years old, but still came out again November 5 and installed a gas valve which cost $550. Finally Comfort Solutions realized we were looking for a bid proposal. Their final offer was $7,159.19 which didn't include an air filter. I told them we wanted to seek other bid proposals. Comfort Solutions did offer to give us a credit of $1,083 for the circuit board and gas valve. A very reputable firm in business for 92 years, Robber & Sons gave us a proposal for $4,860 including an air filter and a new thermostat. I contacted Brian Adams, the owner of Comfort Solutions asking him to either match their price or give us the credit for the circuit board and gas valve, sending him an email and mailing a letter to him. Five days later and he has yet to contact us. I can't tell you how disappointed I am at Mr. Adams. My wife and I are senior citizens on limited income.. I'm pleased we found another furnace company that isn't overcharging us.”
“Mason was on time and started his work promptly. He is very knowledgeable on our unit and provide helpful advice.”
“This is such an easy company to with with. The customer service is warm and responsive. Recently I needed a major repair. I got a bid from another company and it seemed fishy so I called Comfort Solutions. They completed the repair and charged me 20% of the other other company's estimate. I'm a happy customer.”
“Our technician Ken was great! He was super professional and incredibly friendly! Arrived on time to the minute. They even send a tracking link so you know exactly when to expect them. He went over everything that he did. No surprise charges at the end. Highly recommend!!”
“Great job on our annual gas furnace check-up. Mason was very thorough & knowledgeable and provided some helpful tips. Nice to know our HVAC system is ready for winter.”
“The technician was very thorough and determined the problem—sediment in hot water heater.”
“Mason was very thorough, and did a great job.”
“Mason was very thorough, and did a great job.”
“Ken visited and evaluated our system. He determined the main problem is the thermostat. He was very helpful and professional.”
“Very competent and pleasant employees teamed up to install my new mini split heat pump.”
“My AC was making a loud vibration after the unit cycled on. The technician that came out took off the cover to the unit where the capacitor and contactor are located. We waited for the unit to make the noise. Of course the noise didn't happen. The technician tightened up a few loose screws and left. The noise came back after he left. He didn't check the electrical resistance of any of the components. I have since replaced the capacitor and the noise is gone. I feel like there was no diagnostic process applied. Nothing was really checked out. Very disappointing.”
“We were in need of updating our 20 plus year old home and chose Comfort Solutions to replace both AC units and the furnace. This company gave us a competitive quote and were very professional and knowledgeable with the tear out and installations. They sent a four-man crew and kept our home clean with foot covering and drop cloths on the stairways and flooring. The men were kind and considerate, friendly and worked efficiently to get the work done quickly. We recommend them highly and would choose Comfort Solutions again!”
“Our technician, Ken, came out on the hottest day of the year at the hottest time of the day to service our unit. He'd already had a very long and hot day but you wouldn't have known it: He was unfailingly pleasant and professional, very accommodating at the thermostat installation that wasn't on the original work order, took the time to explain our new unit and how to program it, and patiently executed every part of the job until he was satisfied it was done to the letter. We've always had a great experience with Comfort Solutions, and on a brutally hot day, thanks to Ken, it was an even better experience this time around. Thank you!”
“I’m so glad I called Comfort in for my first repair in March. Mason found an issue with another unit during that visit that if left unattended to, would have caused long term damage to my main furnace. He came back for the second repair and completed the job in a timely way. He included photos of the finished work. My trust for AC and heating is with Comfort.”
“Ken was very thorough in his inspection of our air conditioning. Unit explained what he did in the test in general maintenance he did on the unit. He provided recommendations for Or upgrading the power supply with a surge protection unit was also very pleasant to speak with with a professional attitude”
“Amazing! Fast. Smart. Cost effective.
Will use and recommend Comfort Solutions again!!!”
“Mason did an excellent job of completing a maintenance check on our air conditioning unit. He is professional, polite and efficient. I highly recommend him. Great work Mason!”
“Comfort Solutions technician Mason arrived on time and preformed ac maintenance with high level of professionalism and very detailed information on status of ac maintenance needs. Work was done quickly and I was very happy with the service.
Thank you
John”
“Comfort Solutions technician Mason arrived on time and preformed ac maintenance with high level of professionalism and very detailed information on status of ac maintenance needs. Work was done quickly and I was very happy with the service.
Thank you
John”
“On May 3, 2024, Mason & Ken came from Comfort Solutions to my home to tune up my 22-year old gas furnace. They did a spectacular job. They had extensive diagnostic equipment and tested all the furnace components for voltage/amperage, CO, component temperatures, air pressure and flow. They took apart many internal components and thoroughly cleaned them with brushing and vacuuming. They removed a lot of debris from my PVC fresh air combustion pipe and cleaned internal surfaces. As an extra service they removed the main blower/motor assembly and totally cleaned all the many fan blades. The furnace now runs like it is brand new. I couldn't be happier with their excellent work.”
“My air conditioner is only a year old . I purchased it through Comfort Solutions. Today it got its check up and maintenance before the hot weather arrives. Everything checked out !! Comfort Solutions is the best company !”
“Excellent product, installation and service. Technicians very knowledgeable, friendly and very helpful. Will be using Comfort Solutions for future services. Highly recommended!!”
“Outstanding job as usual. We highly recommend Comfort Solutions!”
“Mason was great! He made the experience very easy and translated the issues into easy to understand terms. Would definitely recommend to family and friends!”
“Mason was extremely helpful in diagnosing and resolving our issues during our Heat Pump, Furnace, and Tankless Water Heater Service. He was a consummate professional and patient with my questions and concerns throughout the service call, and efficient, steady and methodical in his work. I value the team at Comfort, they have always been there for us and have supported our renovation projects over the past few years; Brian has created a great company!”
“Mason did an excellent job and was very responsive to our concerns.”
“Technician was very polite and knew right away what our problem was. Provided excellent service.”
“Comfort Solutions is my “go to” for heating. They installed my heater in 2006 & have maintained it ever since. Response time to calls is quick. Technicians are knowledgeable, friendly & respectful. Today’s tech (Mason) was awesome. He explained everything very thoroughly & knew his stuff! I am very happy with this company & their team.”
“I couldn't ask for better! The installation team was knowledgeable, did a beautiful installation. I'm beyond happy! I Highly recommend this company”
“Nothing like the power being out during the snow/ice storm to free up time for an overdue review.
Mason came out a few weeks ago to inspect our 20+ year old little Rheem furnace. It died and I fully expected it to need replacing. But Mason was able to get it running again plus gave it a good cleaning! He shared that my furnace was an overachiever, partly due to it's simple build. What a relief! It will need replacing in a bit but buys me time to save up for our planned central heat & air – I'll certainly be contacting Comfort for this job.
Besides Mason being knowledgeable and efficient he had no interest in up selling – I appreciated his practicality. And now that I've gotten power back the furnace is running like a champ!
Cudos to the front office staff too. They were able to get Mason out quickly and worked well with me with getting needed parts and billing.
I chose Comfort Solutions in part due to the reviews and am glad to add my mine to the others.”
“Explained everything in terms I could understand”
“Comfort Solutions was great to work with – through every step. Our furnace stopped working right before we left for vacation and they went the extra mile to help ensure we were not without heat any longer than necessary. They installed the day after Thanksgiving. The owner came out to do the measurements himself. Everyone was so nice and helpful. Their pricing is competitive and what you get from the service side makes this the best deal in town. I highly recommend using them. Also noting they installed our AC unit and a furnace at a relative’s house. All with the same outstanding service and quality.”
“He’s kinda quiet so it was hard to tell his experience level at first, but he answered my questions fully, seemed to do a thorough job, and communicated the results at the end well. In the end he came across as very capable for this task, experienced and conscientious. I’d welcome him back next time.”
“Mason was great. So quiet while he worked I forgot he was there. He gladly answered all my questions and changed my air filters. He left the work area clean. Good worker.”
“Everyone was great! Great customer service. You showed up when you said you would, they guys were knowledgeable and did what they needed to do in a timely and efficient manner! Good company! 👍👍👍”
“Called them says I have no heat, just cold air blowing out the duct. They came the same day, and Mason was awesome and did an excellent job describing what the problem was and fixing it in a timely manner. I am definitely using them for my furnace maintenance needs going forward!”
“Excellent service. Incredibly knowledgeable. Responded to my questions and I learned a lot. Very thorough. I am very happy with the service and would hire them again.”
“The guys were very responsive and professional and reasonably priced. I’ve recommended them to many friends and neighbors.”
Comfort Solutions responded to my needs quickly and very professionally. They saved me about $4000.00 from a very dishonest company. I am so glad I used Comfort Solutions for a second opinion, They’re the best!
Your tech Dorian provided an inspection of my furnace this morning. In a few words: professional, courteous, knowledgeable. Dorian was very helpful answering my questions. I’d be happy to call upon Comfort Solutions again for servicing issues.
We had to replace the A/C because the compressor locked up, had decided to replace both the A/C and the furnace because they were both over 15 yrs old. Greg Marshall came out and looked over the situation and made a couple of recommendations. Now let me tell you, he was very professional and knew his stuff. But here’s the deal… HE NEVER TRIED TO OVERSELL! He told me what I needed and why. When I called him later asking about a more powerful ( more expensive) system his reaction was priceless! He simply asked “why?” Explained to me why the system he suggested was the best. I was super impressed. We signed the contract and set up an install date. ( last Friday)
The install guys were impressive! They had clearance issues and overall a hard situation to deal with, but that didn’t slow them for a second. They listened to how I wanted the system to be installed and they did an amazing job getting it done. Theses guys are rockstars. Seriously.
So yesterday I noticed a noise I was unfamiliar with coming from the outside unit. Gave the office a call and wouldn’t you know, they had the install guys out here in a couple of hours. Turns out there was simply a panel that had come loose and was vibrating. They snugged it up and all was well.
Best experience I’ve ever had with ANY company, let alone a heating and cooling company.
These guys have a customer for life.
I had central A/C installed March 2018. I was impressed that the salesperson, Greg, did a walk through of the plan with the project manager (PM). So often you never see the salesperson again. Then the PM came with a crew of 3 the day of installation. Installation went smooth. Price was great due to the time of year. They took care of registering my Carrier unit, besides pulling the permits and securing the electrician.
I found Comfort Solutions extremely professional, their installers and service are top notch. Our installer, Marshall and Jake, came to our home on time, took extra care when walking through our house, cleaned up and even thanked us for doing business with them. I’m thrilled to have a new ductless system in my home, my husband was thrilled with the rebates, thank you Brian Adams for the info, and all together we are happy campers now.
Awesome experience, friendly and easy to work with. The woman doing the scheduling was great, the tech took the time to fix the issue and make suggestions. Price for service was reasonable, very happy customer.
Jason serviced our furnace this morning. He was on time, efficient and knowledgeable, a pleasure to work with.
We would highly recommend Comfort Solutions. They replaced the failing, outdated HVAC system in our office this summer. There were a couple of hiccups when the first really cold spell happened, but they came out immediately and resolved the issues. They do excellent work, stand behind it and have extremely knowledgeable and friendly technicians.
I have hired Comfort Solution for 2 different jobs at my home. Both were significant New/replacement HVAC systems. Brian & his team are fantastic. Honest, dependable and hardworking.
Heating crew came on August 22, 2017 at 8:30am. Two men worked on removing old furnace and installing new furnace. It required vent to go out the side of the house and water to drain outside the house. They were easy going and finished the work around 3pm. The crew cleaned up the mess and courteous. I run my vacuum after and wiped the dust. Old furnace was 80% eff with 1″ air filter and new furnace is high eff with 2″ air filter and nicer thermostat. The crew installed fan switch next to the furnace and water pump for condensation to drain outside the house with its own outlet and switch. I feel they did a good job. The fan has been running since then for over an hour with that switch on. Reason for switch is because the line from furnace to thermostat is old line with single wire that only turns on and off. I need to hire them for fishing the wire from furnace through wall cavity and to the thermostat so it can control the furnace fully.
We’ve always had a great experience with the Comfort Solutions team; they are always punctual, knowledgeable, and efficient. We would highly recommend them, in fact, it’s the only HVAC contractor in Portland that we do.
Hands down I had the best experience with comfort solutions. Great work, prices were on point. Felt like they really did care about me, I was in great hands. The young lady I talk to on the phone I want to say her name was Pam. She was so helpful answered all my questions and she went up and beyond out of her way to make sure that I was 100% satisfied now that is real customer service. we need more people like her.
Company was easy to work with. Bid was less expensive than previous. Did a great job. Happy to finally have AC!
These guys did a great job at my house replacing a gas furnace. They were fast, efficient, and professional. I highly recommend them!
Best price and best service! I will recommend this company to anyone I know needing a solution they can trust. Thank you so much!
I bought and had installed two heat pumps when we had our addition done. The newer of the heat pumps had a problem from day one that could not be resolved by the company that installed the heat pump nor by any company after that; until, I found Comfort Solutions. I told the owner Brian Adams about the fact that when the weather would get very cold the heat pump’s circuit would pop and need to be reset. Without ever seeing the heat pump, Brian told me what the problem was. He ordered the part and the part was installed and I have not had the problem since then. He is soo very very good and what he does. He knows and loves his work and it shows. I wished he had been the company that installed our heat pumps back when our remodel took place but he will always be the company to maintain our equipment and when the time comes that we need to replace our equipment I will gladly use Comfort Solutions.