Archives: Reviews

“Excellent product, installation and service. Technicians very knowledgeable, friendly and very helpful. Will be using Comfort Solutions for future services. Highly recommended!!”

– Irene J.

“Mason was great! He made the experience very easy and translated the issues into easy to understand terms. Would definitely recommend to family and friends!”

– Jamie K.

“Mason was extremely helpful in diagnosing and resolving our issues during our Heat Pump, Furnace, and Tankless Water Heater Service. He was a consummate professional and patient with my questions and concerns throughout the service call, and efficient, steady and methodical in his work. I value the team at Comfort, they have always been there for us and have supported our renovation projects over the past few years; Brian has created a great company!”

– STUART R.

“Comfort Solutions is my “go to” for heating. They installed my heater in 2006 & have maintained it ever since. Response time to calls is quick. Technicians are knowledgeable, friendly & respectful. Today’s tech (Mason) was awesome. He explained everything very thoroughly & knew his stuff! I am very happy with this company & their team.”

– Paula J.

“Nothing like the power being out during the snow/ice storm to free up time for an overdue review.

Mason came out a few weeks ago to inspect our 20+ year old little Rheem furnace. It died and I fully expected it to need replacing. But Mason was able to get it running again plus gave it a good cleaning! He shared that my furnace was an overachiever, partly due to it's simple build. What a relief! It will need replacing in a bit but buys me time to save up for our planned central heat & air – I'll certainly be contacting Comfort for this job.

Besides Mason being knowledgeable and efficient he had no interest in up selling – I appreciated his practicality. And now that I've gotten power back the furnace is running like a champ!

Cudos to the front office staff too. They were able to get Mason out quickly and worked well with me with getting needed parts and billing.

I chose Comfort Solutions in part due to the reviews and am glad to add my mine to the others.”

– Zelda A.

“Comfort Solutions was great to work with – through every step. Our furnace stopped working right before we left for vacation and they went the extra mile to help ensure we were not without heat any longer than necessary. They installed the day after Thanksgiving. The owner came out to do the measurements himself. Everyone was so nice and helpful. Their pricing is competitive and what you get from the service side makes this the best deal in town. I highly recommend using them. Also noting they installed our AC unit and a furnace at a relative’s house. All with the same outstanding service and quality.”

– Renee H.

“He’s kinda quiet so it was hard to tell his experience level at first, but he answered my questions fully, seemed to do a thorough job, and communicated the results at the end well. In the end he came across as very capable for this task, experienced and conscientious. I’d welcome him back next time.”

– Brian S.

“Mason was great. So quiet while he worked I forgot he was there. He gladly answered all my questions and changed my air filters. He left the work area clean. Good worker.”

– Eileen C.

“Everyone was great! Great customer service. You showed up when you said you would, they guys were knowledgeable and did what they needed to do in a timely and efficient manner! Good company! 👍👍👍”

– Joseph M.

“Called them says I have no heat, just cold air blowing out the duct. They came the same day, and Mason was awesome and did an excellent job describing what the problem was and fixing it in a timely manner. I am definitely using them for my furnace maintenance needs going forward!”

– Judy M.

“Excellent service. Incredibly knowledgeable. Responded to my questions and I learned a lot. Very thorough. I am very happy with the service and would hire them again.”

– Bruce Z.

Comfort Solutions responded to my needs quickly and very professionally. They saved me about $4000.00 from a very dishonest company. I am so glad I used Comfort Solutions for a second opinion, They’re the best!

Mary Ellen E

Your tech Dorian provided an inspection of my furnace this morning. In a few words: professional, courteous, knowledgeable. Dorian was very helpful answering my questions. I’d be happy to call upon Comfort Solutions again for servicing issues.

Cris C

We had to replace the A/C because the compressor locked up, had decided to replace both the A/C and the furnace because they were both over 15 yrs old. Greg Marshall came out and looked over the situation and made a couple of recommendations. Now let me tell you, he was very professional and knew his stuff. But here’s the deal… HE NEVER TRIED TO OVERSELL! He told me what I needed and why. When I called him later asking about a more powerful ( more expensive) system his reaction was priceless! He simply asked “why?” Explained to me why the system he suggested was the best. I was super impressed. We signed the contract and set up an install date. ( last Friday)
The install guys were impressive! They had clearance issues and overall a hard situation to deal with, but that didn’t slow them for a second. They listened to how I wanted the system to be installed and they did an amazing job getting it done. Theses guys are rockstars. Seriously.
So yesterday I noticed a noise I was unfamiliar with coming from the outside unit. Gave the office a call and wouldn’t you know, they had the install guys out here in a couple of hours. Turns out there was simply a panel that had come loose and was vibrating. They snugged it up and all was well.
Best experience I’ve ever had with ANY company, let alone a heating and cooling company.
These guys have a customer for life.

Arin U

I had central A/C installed March 2018. I was impressed that the salesperson, Greg, did a walk through of the plan with the project manager (PM). So often you never see the salesperson again. Then the PM came with a crew of 3 the day of installation. Installation went smooth. Price was great due to the time of year. They took care of registering my Carrier unit, besides pulling the permits and securing the electrician.

Laureen F

I found Comfort Solutions extremely professional, their installers and service are top notch. Our installer, Marshall and Jake, came to our home on time, took extra care when walking through our house, cleaned up and even thanked us for doing business with them. I’m thrilled to have a new ductless system in my home, my husband was thrilled with the rebates, thank you Brian Adams for the info, and all together we are happy campers now.

Susan S

Awesome experience, friendly and easy to work with. The woman doing the scheduling was great, the tech took the time to fix the issue and make suggestions. Price for service was reasonable, very happy customer.

Kevin B

We would highly recommend Comfort Solutions. They replaced the failing, outdated HVAC system in our office this summer. There were a couple of hiccups when the first really cold spell happened, but they came out immediately and resolved the issues. They do excellent work, stand behind it and have extremely knowledgeable and friendly technicians.

Katie F

I have hired Comfort Solution for 2 different jobs at my home. Both were significant New/replacement HVAC systems. Brian & his team are fantastic. Honest, dependable and hardworking.

Jeff C

Heating crew came on August 22, 2017 at 8:30am. Two men worked on removing old furnace and installing new furnace. It required vent to go out the side of the house and water to drain outside the house. They were easy going and finished the work around 3pm. The crew cleaned up the mess and courteous. I run my vacuum after and wiped the dust. Old furnace was 80% eff with 1″ air filter and new furnace is high eff with 2″ air filter and nicer thermostat. The crew installed fan switch next to the furnace and water pump for condensation to drain outside the house with its own outlet and switch. I feel they did a good job. The fan has been running since then for over an hour with that switch on. Reason for switch is because the line from furnace to thermostat is old line with single wire that only turns on and off. I need to hire them for fishing the wire from furnace through wall cavity and to the thermostat so it can control the furnace fully.

Parker K

We’ve always had a great experience with the Comfort Solutions team; they are always punctual, knowledgeable, and efficient. We would highly recommend them, in fact, it’s the only HVAC contractor in Portland that we do.

Automated Environments NW

Hands down I had the best experience with comfort solutions. Great work, prices were on point. Felt like they really did care about me, I was in great hands. The young lady I talk to on the phone I want to say her name was Pam. She was so helpful answered all my questions and she went up and beyond out of her way to make sure that I was 100% satisfied now that is real customer service. we need more people like her.

Crystal K

I bought and had installed two heat pumps when we had our addition done. The newer of the heat pumps had a problem from day one that could not be resolved by the company that installed the heat pump nor by any company after that; until, I found Comfort Solutions. I told the owner Brian Adams about the fact that when the weather would get very cold the heat pump’s circuit would pop and need to be reset. Without ever seeing the heat pump, Brian told me what the problem was. He ordered the part and the part was installed and I have not had the problem since then. He is soo very very good and what he does. He knows and loves his work and it shows. I wished he had been the company that installed our heat pumps back when our remodel took place but he will always be the company to maintain our equipment and when the time comes that we need to replace our equipment I will gladly use Comfort Solutions.

Jay S.